Shipping & Returns

This policy explains how we ship your order and how we handle shipments that arrive damaged or incorrect. It forms part of our Terms & Conditions.

1. Where we ship from

We ship worldwide, dispatched from Korea and from regional warehouses in several countries, based on product availability and destination.

2. Processing and dispatch

Orders are prepared once availability, pricing, and payment are confirmed on WhatsApp. Orders confirmed before 4:00 PM Eastern Time are processed for the same business day where stock and payment allow; orders confirmed later are processed the next business day. We do not ship on major U.S. or Korean holidays.

3. Delivery times

Delivery time depends on destination, product availability, and shipping method, and is confirmed before payment. Next-day delivery across the USA is available as a paid express option.

4. Tracking

Once your order is released for shipment, we provide a tracking number so you can follow delivery.

5. Temperature and handling

Botulinum toxins are shipped under 2–8°C cold-chain handling; dermal fillers ship at controlled room temperature (15–25°C).

6. Customs, duties, and import compliance

For international orders, you are the importer of record and are responsible for any duties, taxes, and customs clearance, and for ensuring the products may be lawfully imported and used in your region.

7. All sales final

Because these are temperature-sensitive, regulated medical products, all sales are final. We do not accept returns or offer refunds or exchanges once an order has shipped.

8. Damaged or incorrect shipments

If your order arrives damaged, or you receive an incorrect item, contact us on WhatsApp within 48 hours of delivery with your order number and clear photos. We review each case and, where verified, arrange a suitable resolution — such as a replacement or account credit — at our discretion.

9. Contact

For any shipping question, contact our team on WhatsApp.